Design Lead with a proven record delivering award winning designs within tactical lean MVP environments that force scalability to future state. Collaborator and mentor for digital analysts and designers. Team member within digital teams to ensure user experience meets strategic alignment for consistent brand experiences.
Master Certified (UXMC in User Experience, 2018 – June 2019) Nielsen Norman Group.
Certificate Certified (UXC in UX Management & Interaction Design) Nielsen Norman Group.
LUMA Institute Human-Centred Design Practitioner Programme.
Certified Scrum Master, CSM®.
Experienced in the implementation and management of Strategic Design Programmes to govern digital teams, tools and processes for best efficiency outcomes. Deloitte standard experience within large Digital Transformation multi-tiered programmes with over 7 years specialising in Agile, Lean, Feature Driven Design, Design Sprints, DD3, DevOps & Scrum environment experience.
Experienced in Design Thinking, Human-Computer Interactions, Journey mapping, Information Architecture, UX Patterns and Component specifications, Cognitive mental models, Accessibility, Heuristics and User-Centred design, Global Experience Languages, UI Style guides, Responsive Design and Mobile-First Heuristics for best practice accessibility for ageing populations.
Recent interest in Service Design Blueprinting, UX Research, Investment platforms, Social Payments and Distributed Ledger technology.
Mentoring and leading design within Service & Product, Digital Requirement Epics, User stories, User Acceptance criteria, Annotation strategies, UAT, Quality Assurance and effective Design-Developer processes.
Collaborates business stakeholders using Facilitation of UX workshops, Customer journeys, Feature Driven Design, Design Thinking and Human-Centred Design techniques.
Investigates and validates assumptions through HCD methods, UX Research and User Testing.
Preferred tools: Sketch App, Invision App, Adobe Creative Suite, Jira, Confluence, Slack.